WordPress focused on Advertising?
Must have 3 Retention metrics to monitor:
WHAT is Retention metrics?
Retention metrics measure how well your services keep your customers coming back over time. Think of it like a loyalty test - how many people visit your blog, promotions, updates. It's an important way to understand customer satisfaction and identify areas for improvement.
Retention metrics are a critical component of your sales analytics, offering insights into customer engagement and loyalty. By monitoring below metrics you will understand your customers behaviour. When you identify patterns, you can make data-driven decisions to optimise your services and avoid customer attrition.
WHY monitor Retention metrics?
Monitoring Retention metrics is important to understand what is working and what is not with your services, mostly from ROI perspective. By monitoring customer retention you identify what needs improvement or detect problems. These changes will keep your customers engaged and happy, and generates more positive feedback with increased revenue.
Monitoring Retention metrics is crucial for optimising your customer lifecycle. This allows you to identify bottlenecks, friction points, and opportunities for growth. With recurrent monitoring of your retention metrics, you refine your services business plan, you allocate resources more effectively. Vital for making data-driven decisions to drive long-term revenue growth, reduce customer acquisition costs, and improve overall business performance.
Advantages of reporting Retention metrics:
Recurrent monitoring and reporting Retention metrics you notice trends and patterns in customer behaviour, identify areas for improvement, and make data-driven decisions to increase customer engagement and loyalty. This helps you prioritise business strategy, allocate resources more effectively, and ultimately drive business growth.
Regular monitoring and reporting of Retention metrics enables optimisation of your customer experience, drive revenue growth, and increase customer lifetime value. When you refine your business plan constantly, you identify opportunities for growth, and detect early warning signs of declining customer engagement, ultimately leading to increased operational efficiency and improved bottom-line performance.
Retention metrics PRO Tips:
1st: Focus on monitoring the right metrics for your business, like as daily/weekly/monthly active customers (or seasonal comparisons). Define clear goals for improving retention based on these time-frames.
2nd: Always segment your customers to identify trends and patterns from different groups.
3rd: Use retention metrics to inform business strategy and prioritise promotions that will drive customer engagement.
4th: With a freemium model, you should monitor retention separately for free and paid customers.
5th: Use control groups and A/B testing to validate the impact of specific changes on retention. Never forget to consider the context of external factors (seasonality, market trends), when auditing your retention trends.
WordPress focused on Advertising? Start monitoring your Retention metrics today!
WordPress focused on Advertising?
Must have 3 Retention metrics to monitor:
When focusing on advertising with your WordPress website, by monitoring these Retention metrics, you can understand your users behaviour and optimise your strategy of user experience to increase engagement and retention.
#1 - Session Retention Rate
Session Retention Rate for a WordPress website focused on Advertising, measures how long visitors stay on your domain, during a single session.
Why monitor Session Retention Rate? Monitoring Session Retention Rate shows how engaging your content is and if users are finding what they're looking for.
How to monitor Session Retention Rate? Your Session Retention Rate can be monitored with any analytics solution, like Matomo. Simply, divide the number of visitors who stay on your domain for a specific amount of time (5 minutes) with the total number of visitors. Then multiply with 100, to get your percentage.
How to improve Session Retention Rate? Improve Session Retention Rate focus on a perfect page loading speed. Constantly improve content quality. Strive weekly to enhance user experience to increase session duration.
WordPress focused on Advertising? Start monitoring Session Retention Rate metrics today!
#2 - Page View Per Session (PVPS)
Page View Per Session (PVPS) for a WordPress website focused on Advertising, measures the average number of pages a visitor opens during a single session.
Why monitor Page View Per Session (PVPS)? Monitoring Page View Per Session (PVPS) is an important indicator of how engaging and relevant your content is, and if users are exploring your website further.
How to calculate Page View Per Session (PVPS)? Your Page View Per Session (PVPS) can be monitored with any analytics solution, like Matomo. Simply, divide the total number of page views with the total number of sessions.
How to improve Page View Per Session (PVPS)? To improve Page View Per Session (PVPS), organise content into strict and clear categories. Use internal linking, to direct visitors to the desired page. Create compelling headlines and simple navigation, to encourage users to explore more pages.
WordPress focused on Advertising? Start monitoring Page View Per Session metrics today!
#3 - Return Visitor Rate
Return Visitor Rate for a WordPress website focused on Advertising, measures the percentage of visitors who come back to your domain, after their initial visit.
Why monitor Return Visitor Rate? Monitoring your Return Visitor Rate is important because it shows how well your domain is meeting visitors needs and if they find your content valuable enough to return.
How to measure your Return Visitor Rate? Your Return Visitor Rate can be monitored with any analytics solution, like Matomo. Simply, divide the number of return visitors with the total number of unique visitors. Then multiply with 100, to get your percentage.
How to improve Return Visitor Rate? To improve Return Visitor Rate, focus your marketing efforts on loyalty programs. Send regular newsletters with new and season updates. Create fresh and relevant content, on a RECURRENT schedule, to encourage users to come back.
WordPress focused on Advertising? Start monitoring Return Visitor Rate metrics today!